frequently asked questions

SHIPPING 

Due to the nature of being a one woman run business, all items will be shipped within 3-5 days of purchase - thank you for your patience! 

Dainty is shipped only within Canada due to duties/fees. If there is enough demand from purchases from abroad, we will consider changing these policies. 

We want to provide quality pieces that are carefully selected for you. To maintain reasonable prices for pre-loved items, we offer a shipping flat rate fee of $15 for all orders.

For all local Vancouver ladies - I do offer Local Pickup, which you can select upon checkout to avoid shipping fees! 

REFUNDS / EXCHANGES

Items are final sale & no exchanges/refunds are available. All pieces are priced according to their quality - with time spent ensuring all items are in the best condition possible before being placed online. 

If you have questions about your order or items received, please reach out to me directly (Lissy - daintyinsight@gmail.com). 

STYLING/COLLABORATING 

I'm all about this! If you have inquiries about styling/collaborating on photoshoots, video shoots or specific thrift requests - please don't hesitate to reach out as I love styling collections for other businesses! 

One of my favourite forms of collaboration has been hosting Pop Up Shops - any companies interested in providing their space for a pop up or collaborating together on one, I'm all ears! 

FURTHER QUESTIONS? LET'S CHAT!

Lissy Orr 

daintyinsight@gmail.com